Customer Service in Logistics is more than a job title

Roger OakdenLogistics Management, Logistics Planning, Supply Chains & Supply NetworksLeave a Comment

Home delivery

Customer Service experiences The traditional customer service statement continues to be true: ‘customers tell 5 people when they experience good customer service and tell 13 people when customer service is bad’. A move to new premises is a project, with firm dates allocated to multiple businesses, so customer service is critical. The recent move to new premises by Learn About … Read More

Operations Planning for variable and smaller demands

Roger OakdenLogistics Planning, Supply Chains & Supply NetworksLeave a Comment

Inventory depends on analysis and planning

Changing expectations To allow for ‘Unknowns’ in an economy and to carry a lower risk profile, organisations are likely to make their buying and supply decisions to cover a shorter time horizon and to order in smaller quantities. The pandemic has changed expectations of what can be achieved in a short period. The most visible example is the speed at … Read More

Structure national Supply Chains for strategic products

Roger OakdenGlobal Logistics, Logistics Management, Logistics Planning, Procurement, Supply Chains & Supply NetworksLeave a Comment

Goods & Services – Technology

A strategic (or critical) product or material The COVID 19 pandemic has highlighted a lack of availability for personal protective equipment (PPE) in healthcare; also, in some countries there has been shortages of imported replacement parts and consumer products, following panic buying. From a national viewpoint, a strategic sector is critical for a country’s ongoing economy, national security or public … Read More

Learn new Supply Chain skills in software technologies

Roger OakdenGlobal Logistics, Logistics Planning, Supply Chains & Supply NetworksLeave a Comment

Logistics students learn together

Technology adoption by LSP and shippers As countries emerge from COVID-19 lock-downs, questions are asked in the media concerned with implementing a different business models and adjustments to the supply chains of businesses. Commentators have also expressed opinions that these actions will increase the use of ‘new’ technologies through supply chains. This opinion is more likely to be correct for … Read More

Understanding the Risks in your Supply Chains

Roger OakdenGlobal Logistics, Logistics Planning, Supply Chains & Supply NetworksLeave a Comment

supply market intelligence

Gathering data and information in supply chains The current pandemic has exposed a situation that, even with more data produced than ever before, companies in general do not have a good understanding of their supply chains. This includes risk exposure and alternative responses to supply challenges that may arise. A company’s supply chains can consist of multiple businesses and assets, … Read More