Customer Service experiences The encounters with eCommerce businesses by Learn About Logistics (LAL) have been for bulky items and replacement parts. About every two years, we provide a blogpost concerning continuing bad experiences with eCommerce and customer service. This first post of 2023 is written following another bad experience, which also fits a consistent pattern. The background is that the … Read More
For supply chain groups cyber security is a fixture
Increasing cyber security risk Even as global Supply Chains Networks are being reviewed to reduce their complexity, technology developments mean that your organisation’s Supply Chains Network is likely to become more complex, making it even more susceptible to cyberattacks. Increasing promotion of Digitalisation within supply chains has potential threats associated with cyber-attacks not limited just to corporate IT hardware and … Read More
Supply Chains data managed in the Cloud or on-premises
Supply Chains IT decisions Like all technologies, Cloud computing services have good and not so good features. However, the common perception is that operating within a Cloud environment is always cheaper than the same functions undertaken on-premises. But this is only correct under certain conditions. Although IT decisions in organisations are typically driven by the IT department, about 70 percent … Read More
Supply Chains will change approaching 2030 but to what?
Summarising likely changes In the near future, many country’s economies will be different and not just a version of that experienced for the past thirty years. The reasons are not all economic but are likely to drive uncertainty as disruptions and changes become more frequent, with unknown outcomes. The Learn About Logistics blogposts through November have discussed aspects of changes … Read More
Climate Change to bring new pressures on supply chains
The past twenty years Individuals change their behaviour due to an event that affects their lives. It appears likely that by 2030, the event that will affect all people is crossing the 1.5C temperature barrier. This event will focus minds on actions to be taken that might slow the increase in temperature. This will change demand patterns for goods and … Read More