Current Logistics models Whenever the world emerges from the pandemic, the Aim of Logistics – to provide Availability of items, will not change. But, businesses will need to consider how the Aim will be accomplished – that is, the structure of Logistics within the business model. The options are not new, but have become more limited. Previously, choices about Logistics … Read More
Building Resilience in your supply chains takes time
Preparing for the next one The likelihood of another virus, but with unknown reach and consequences is very high. It may occur in two years or twenty years, but it will happen. Business and supply chain models for the future should assume continuing disruptions (both man made and natural) and build Resilience. To achieve this requires the Supply Chain strategy … Read More
Readiness for future disruptions to your supply chains
Not ready this time The July 2020 edition of National Geographic asked the question “Why Weren’t We Ready for This Virus?”; because it should not have come as a surprise. The magazine article noted that in the mid-1980s a scenario was described at a conference to illustrate the potential effects around the world of a new virus. In 1990, the … Read More
Customer Service in Logistics is more than a job title
Customer Service experiences The traditional customer service statement continues to be true: ‘customers tell 5 people when they experience good customer service and tell 13 people when customer service is bad’. A move to new premises is a project, with firm dates allocated to multiple businesses, so customer service is critical. The recent move to new premises by Learn About … Read More
Operations Planning for variable and smaller demands
Changing expectations To allow for ‘Unknowns’ in an economy and to carry a lower risk profile, organisations are likely to make their buying and supply decisions to cover a shorter time horizon and to order in smaller quantities. The pandemic has changed expectations of what can be achieved in a short period. The most visible example is the speed at … Read More