Know your Cost To Serve for increased profitability

Roger OakdenGlobal Logistics, Logistics Management

What is your Cost To Serve?

The real profitability of your customers. How much does it cost to serve your customers? What changes to product mix, order size and delivery times will increase your profit.How profitable are your customers, or a particular channel or a market segment? It is difficult, if not impossible, to know if the analysis is not done. But to do the analysis, … Read More

Measure your Customer Service through Logistics

Roger OakdenGlobal Logistics, Logistics Management

Empty shelf at supermarket

Achieving the perfect order. An empty shelf at a supermarket results in dissatisfied consumers, less sales by the retailer and if the item is not available at the retailer’s warehouse, then questions of the supplier, For logistics, the overriding requirement of your customers is that each of their orders is a ‘perfect order’. A perfect order means: the initial customer … Read More

What is best – cut costs or improve your supply chains?

Roger OakdenLogistics Management, Supply Chains & Supply Networks

Cut costs in your supply chains

Cut costs to get a better business I read this week of more businesses cutting costs – a copy of what so many businesses do when the going gets tough. This may gain favourable articles in the business media and shows shareholders that management is doing something. In addition to retrenching employees, favourite cost reduction actions are to: outsource non-core activities … Read More

Management by Walking Around is not that Difficult

Roger OakdenLogistics Management

Management by walking around

Your focus – metrics or observation. As a business gets larger, the challenge for managers is whether to only believe the performance measures (metrics) presented or to also take notice of the views from staff and customers. If only metrics are considered, managers are entering dangerous territory. I have been reading about a major retailer in Australia that relied on … Read More

Does Logistics Play a Part in Your Capital Investments?

Roger OakdenGlobal Logistics, Logistics Management, Logistics Planning, Procurement

Capital equipment in your business

Reduce spending in your business. Are ‘savings’ in maintenance expenditure real savings? In a future time, when the original decision maker has moved to another job, additional expenditure will be required to keep the items or equipment operational. A recent court case in Australia found an electricity utility guilty of causing a devastating fire that killed a number of people … Read More